FlashFood · Philippines
Terms of Service — Merchant (store) app
Rules for selling through the FlashFood Merchant app.
These Terms govern store operators using the Merchant app to list goods, fulfill orders, and receive wallet credits on FlashFood in the Philippines.
By registering a store or using the Merchant app, you agree to these Terms, the Merchant Privacy Policy, and applicable Philippine laws—including consumer, e-commerce, food safety, and business-permit requirements that apply to your business.
Store onboarding
- Customers will not see your store until FlashFood marks site inspection as approved.
- You must submit accurate store information, location, hours, logo, and KYC/business documents when requested.
- FlashFood may reject or revoke approval for safety, misrepresentation, or policy breaches.
Catalog and fulfillment
- List only lawful items that riders can reasonably carry under FlashFood carry rules. Provide accurate names, prices, variants, add-ons, allergens/notes where relevant, and pack size/weight.
- Product and logo changes may require FlashFood moderation before going live.
- Fulfill orders promptly, pack securely, and honor pickup codes/handover procedures.
- Unpaid or uncleared orders may be hidden from your operational views until payment clearance.
Fees, wallet, and cash-out
On delivered orders, FlashFood credits your wallet with the food subtotal net of the applicable merchant platform fee (default 10%, unless FlashFood sets a different rate for your account).
Cash-out is available to approved methods (platform-supported e-wallets and banks). FlashFood verifies methods (including by phone call) before approval. Requesting cash-out reserves/debits the amount; FlashFood marks paid or rejects with refund per ops process. Minimum cash-out amounts may apply.
You are responsible for your own taxes and business registrations.
Customer data and marketing
Use customer personal data obtained via FlashFood only to fulfill orders and handle related support. Do not sell or misuse customer data. Comply with the Data Privacy Act for any processing you control independently.
Reviews and conduct
Respond professionally to reviews. Disputes must be filed in good faith. Harassment, discrimination, or unsafe food practices are grounds for removal from the platform.
Platform role
FlashFood provides software, payments orchestration, and logistics coordination. You remain responsible for your products, permits, pricing accuracy, and in-store practices. FlashFood may mediate disputes but is not obligated to guarantee every commercial outcome.
Suspension
FlashFood may close your store listing, withhold cash-outs pending investigation, or terminate access for violations, chargebacks/fraud patterns, or legal risk.
Governing law and disputes
These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules that would require another jurisdiction’s law.
Before filing a formal complaint with a government agency or court, please contact FlashFood through Report a concern so we can attempt a prompt internal resolution. For internet-transaction issues, FlashFood aims to address consumer complaints through our in-app redress channel in line with applicable requirements under Republic Act No. 11967 (the Internet Transactions Act) and its rules.
Nothing in these Terms limits mandatory consumer rights under the Consumer Act of the Philippines (Republic Act No. 7394), the Internet Transactions Act, the Data Privacy Act, or other non-waivable protections.
Changes
We may update these Terms to reflect product or legal changes. We will revise the “Last updated” date on this page and, where appropriate, provide an in-app notice. Continued use after changes take effect means you accept the revised Terms, except where additional consent is required by law.
Contact
Questions about these Terms: use Help / Profile → Report a concern in the relevant FlashFood app or the Admin console support tools. Order-specific problems should use the order’s Contact support / appeal flow where available.